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Help > Paying for Expert Services > Preauthorizations
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Help & Frequently Asked Questions
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Preauthorizations
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There are situations where the exact fee for a particular service cannot be determined until after the service has been received. The classical example of such a situation is a car rental or a hotel, where the final fee may be different from the initial estimated fee (e.g. if you decide to stay another day).
Sessions on LivePerson are similar, in that it is often impossible to tell beforehand what the final session fee will be. For example, you may have started a session agreeing to pay $20, but then agreed to increase the price
to $30 after receiving additional information. LIVE sessions are another example, where the final session fee cannot be determined until after the session is finished.
In order to avoid unnecessary charges, a method called
preauthorization is often used in such cases to verify that the credit card in use is valid. During this process, which takes place at the beginning of each session, our system contacts your bank and asks it to reserve a certain amount to be used when the session is completed. This amount, although not a real charge, may appear on your credit card statement as a pending charge.
At the end of the session, when the fee is final, your card is charged and the money is taken from the reserved (preauthorized) amount. However, if the session is closed with no fee (for example, no service received), then the reserved amount is automatically cleared within a few days, depending on your bank's policy.
In other words, a preauthorization constitutes a certain amount that is reserved by us but never leaves your account unless it is needed.
Preauthorizations can be avoided altogether by ensuring that there are enough funds in your LivePerson account to cover your session fee. Funds can be deposited into your account using Preauthorizations can be avoided altogether by ensuring that there are enough funds in your LivePerson account to cover your session fee.
Funds can be deposited into your account using PayPal - many of our clients are finding this to be a great way to get expert advice and manage their session fees more easily.
To learn more, please sign in
to your LivePerson account. Choose "Account Activity" from the "My Liveperson" menu, and click "add funds" button.
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