What is PrestoExperts?
PrestoExperts is a site dedicated exclusively for LivePerson Expert customers. PrestoExperts works just like LivePerson, only better! We've worked hard and built tons of new features to provide the trusted, quality expertise in real time that you've come to expect from LivePerson Experts.
Why did we name it PrestoExperts?
We believe the name reflects the core qualities of the service our Experts provide:
Presto:Quick, convenient, in real-time.
Experts:Trust and quality.
Do I need to create a new account on PrestoExperts?
There's no need to create a new account. Sign in using the same username and password that you use on LivePerson. All of your client information is carried over to the new site, including payment information, session history, account balance, and your favorite Experts.
How do I sign in to PrestoExperts?
Click the sign in button at the top of the page and use your regular LivePerson Expert sign-in information.
Can I still use LivePerson Experts?
We think you’ll find the new experience on PrestoExperts superior, but yes, LivePerson Experts will continue to operate for the next few months. Please note, we will be offering special coupons exclusively for use on PrestoExperts, so we encourage you to check back often.
Are all LivePerson Experts going to be on PrestoExperts?
Yes. All LivePerson Experts will appear on the new PrestoExperts site.
How do I find my favorite Expert on PrestoExperts?
Know your Expert's screen name? Just type it into the search box in the navigation bar at the top of the page. Presto! You can also find your recently contacted Experts by logging in and scrolling down to the “My Experts” section on the homepage.
Will I still have access to my billing and session history for transactions conducted on LivePerson?
Yes, all history has been transferred to PrestoExperts.
What happens to my account balance?
Your account balance carries over to PrestoExperts. You can use it on either PrestoExperts or LivePerson Experts.
What happens to my current open requests on LivePerson?
Any outstanding tasks that you have on LivePerson Experts will also be accessible on PrestoExperts.
Has LivePerson sold PrestoExperts?
No, PrestoExperts is still part of LivePerson.
How do I contact customer support?
Click the “contact us” link at the bottom of any page. In order to send an email to the support team, type “Email” in the “Get Instant Answers” box. You will then be provided with a link to email the support team.