Help ensure that your LivePerson emails are always delivered to your inbox. Log in
to your email now and follow the steps below to add LivePerson to your address book,
contacts or “Safe Senders” list.
Gmail
New Subscribers:
Please add our "from" address (for example: service@liveperson.com) to your
Gmail contacts list. Remember that you may receive messages from several LivePerson
addresses, including service@liveperson.com. To add us to your contact list:
1. Click "Contacts" along the left side of any Gmail page.
2. Click "Add Contact".
3. Copy and paste our "From" address, "service@liveperson.com”, into the primary email
address dialog box.
.4. Click "Save".
Existing Subscribers:
How to check if our email and/or email and/or newsletter is in the "Spam" folder:
1. Click “Spam” along the left side of any Gmail page.
2. If you see any LivePerson email listed among the messages in this folder, check
the box next to our email.
3. Click the “Not Spam” button along the top.
Windows Live Hotmail
New Subscribers:
Please add our "from" address (for example: service@liveperson.com>) to your
Safe Senders list. Remember that you may receive messages from several LivePerson addresses,
including service@liveperson.com. To add us to your Safe Senders list:
1. Open your mailbox and click "Options" (upper right hand corner).
2. Click the "Junk Email Protection" link (top of page).
3. Select the "Safe List" link (second from bottom).
4. Copy and paste "service@liveperson.com" into the dialog box titled "Type
an address or domain".
5. Click the "Add" button next to the dialog box.
Existing Subscribers:
If our email and/or newsletter is in your “Junk Email Folder”, open the email and
click the "Not Junk" button. Next, check to see if our email address is
in your "Blocked Senders" list. If you see "service@liveperson.com"
on this list, select it and click the "Remove" button. Finally, if you
have not done so, add our "from" address (for example: service@liveperson.com)
to your Safe Senders list as described above.
AOL
New Subscribers:
Please add our "from" address (for example: service@liveperson.com) to your
Safe Senders list. Remember that you may receive messages from several LivePerson addresses,
including service@liveperson.com. To add us to your Safe Senders list:
1. Click “Mail Menu” and select "Address Book".
2. Wait for the "Address Book" window to pop up and then click the "Add”
button.
3. Wait for the "Address Card for New Contact" window to load.
4. Paste "service@liveperson.com", into the "Other Email" field.
5. Make our "from" address the "Primary Email" address by checking
the associated check box.
6. Click the "Save" button.
Existing Subscribers:
If our email and/or newsletter is in your AOL Spam Folder, please open the email
and then click the "This Is Not Spam" button. Next, please add "service@liveperson.com",
to your address book as described above.
Yahoo!
New Subscribers:
You will need to set up a filter to redirect our emails and/or newsletters into
your inbox:
1. Open your mailbox and click on "Mail Options" (upper right hand corner).
2. Select Filters.
3. Click the "Add" link on the filters page.
4. Update the "From Header” rule with the following two pieces of information:
"contains" and "@LivePerson.com".
5. Click the "Choose Folder" pull-down menu and select “Inbox”. Pick the
"Add Filter" button.
Existing Subscribers:
If our emails and/or newsletters are ending up in your Yahoo! “Bulk Folder”, please
open the issue and click the "Not Spam" button. Next, check to see if
the address the email or newsletter was sent from is in your "Blocked Addresses"
list. If you see "service@liveperson.com" on this list, select it and click
the "Remove Block" button. Finally, please set up a filter as outlined
above.
Microsoft Outlook 2003 - 2007
Please add our "from" address (for example: service@liveperson.com) to your
Safe Senders list. Remember that you may receive messages from several LivePerson addresses,
including service@liveperson.com. To add us to your Safe Senders list:
1. On the “Tools” menu, click “Options”.
2. On the “Preferences” tab, click “Junk Email”.
3. On the “Safe Senders” tab, click “Add”.
4. In the “Add Address” field, enter "&grt;service@liveperson.com".
5. Click “OK”.