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Help > Getting Paid > Invoicing Your Client
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Help & Frequently Asked Questions
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Invoicing Your Client
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Live Chat or Phone Sessions
When a client hires you for a Live Chat or Phone session, there is no need to issue an invoice. Your session fee, minus the LivePerson service charge, is automatically added to your pending
earnings as soon as the session ends.
Email Sessions
With a “PAY TO VIEW” answer, your invoice is automatically attached to your answer or service. The client can either confirm your invoice immediately, or request further clarification of your invoice and/or the service you have provided. You can then either email your client with more information relating to the inquiry and/or revise your invoice.
After you submit your invoice, the client has eight (8) days to respond. If you or your client should decide
to send a new message within this session, the client will have eight (8) days from the date of the most
recent message to confirm the invoice.
Once the invoice is confirmed, the session fee, minus our service charge, will be added to your Pending
Earnings. If the client does not respond to your invoice within eight (8) days, the invoice will be confirmed
automatically, and the session fee, minus our service charge, will be added to your pending earnings.
If you select the "Send an offer or request more info" option rather than "PAY TO VIEW" option, you should
send the client an electronic invoice by clicking “Reply and Invoice” AFTER you have been hired and provided
the client with the agreed upon service.
After you submit the invoice, the client has eight (8) days to respond. If you or your client should decide
to send a new message within this session, the client will have eight (8) days from the date of the most
recent message to confirm the invoice. Once the client confirms the invoice, the session fee, minus the
LivePerson service charge, will be added to your Pending Earnings.
*If you would like to close a hired session without charging a client, you may issue an invoice of $0. If an
invoice has already been issued for the session and you would still like to close the session, please
instruct
your client to "contest" the current invoice. Once the session is in "contest" status, you may reissue the
final invoice at $0. Upon confirmation of the $0 invoice, the session will close. You will not receive
payment for the session.
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