New Registration Process for New Clients

New clients are able to chat with experts by simply creating a user name and password. They are not required to input credit card information before they have had the opportunity to chat with you. This change in the registration process for clients is designed to turn browsers into paying customers. It encourages people who are new to LivePerson to explore categories, discover experts, and make smart decisions about who they hire.

1. New clients arriving at liveperson.com, read an expert's profile as well as the reviews submitted by other clients. If they like what they've read, they;
2. Register for an account on liveperson.com. This quick and easy process enables them to have an initial 'get-to-know-you' chat with the expert. If they decide to hire the expert, they;
3. Click the Hire button and enter their billing information when prompted. LivePerson.com gives users the choice of entering a credit card number or a PayPal account.

By design, the new-client registration process for clients removes obstacles between them and our experts. We believe that once clients have an initial chat with our experts, they’ll be more inclined to hire and pay for their services.

LivePerson is actively seeking new alliances with Web communities that are relevant to our experts. When we enter a partnership, we want to funnel potential clients your way. That's why we designed this new client registration process that makes it easy for new clients to get to know you.

We have also added new features to the expert messenger that allow experts to see the referring URL for certain partners and the referring category for the client. Experts participating in new registration initiative are able to see the referring URL and know that these prospective clients are coming from a partner. At that time the expert can decide if they have time to engage in a chat with these prospective clients. In addition to this feature, we are displaying the specific LivePerson category from which the client was referred. Experts can put into context how a prospective client found them. You must download the latest expert messenger for these features to be activated.

Although all expert accounts are set-up for participation in the program. Experts who are focused on maintaining rather than increasing their customer base may opt out of participating in this marketing initiative and potentially other relationships with marketing partners. If you choose not to participate you can opt-out in the professional tools section or from your expert messenger options. Click here to opt out. Keep in mind, by opting out you will miss an opportunity to get your profile in front of millions of potential clients.